Hi, I am a moderator here on Livefish's forum.
If you are having trouble / problems with your Livefish order, Please contact me via PM and i'll see what I can do to help.
In your message, please state what the problem or issue is and your order number, so we can reference your forum username together with your Livefish order.
Please use the Subject Line for your PM ... "Livefish Order # 1234" (Use your Order Number)
This will help me to easily identify continuing communications regarding the same order.
I'm here to help as much as I can, so don't hesitate to contact me
Also please note: I am in no way associated with the shop site, so I DON'T have access to any Livefish Order information. Livefish is in Queensland & I live in South Australia, I am just a moderator on their forum. So any responses I can get for you from Livefish will not be immediate and may take a little time. I am just trying to do what I can to help out.