I recently ordered Glass shrimp (Paratya australiensis) pack of 100 from livefish, this is my 1st time ordering from them. The process of ordering from the website and delivery was satisfactory, they shipped it yesterday and I received my package this morning. However I was disappointed when I opened the box as I found 99% of the shrimp DOA. I, obviously will be going through the process of applying for a store credit/refund (undecided what to do yet) and hope that this will go smoothly.
My mainly purpose of this post is to find out what other people's experiences are with ordering shrimp. Mine were packaged in a few fish bags and placed in a styrofoam box. Does livefish usually ship with shrimp with moss or wool so that the shrimp have something to hold on in transit ? What are the usual death rates for shipping shrimp? 99% death rate is disappointingly high and unacceptable considering that delivery was overnight. Any ideas as to why this has happened?