Ordered these 29 August, still not received. Originally order wasn't showing on account and still isn't. Allina sorted the problem out, and received part order last Friday . However, axolotl still not received only advice of shipment and that they would be missing from the order and sent in due course. Have now sent two emails as to reason for delay and no reply. A bit more info than missing would be helpful, they were supposedly in stock so why the delay. Even asked for subs if not in stock but no reply. Not a good experience for a first order. Order came via Fastway not star express and I had to ring them on Friday as order was not going to be delivered until possibly Monday[ not good for live plants]. They do not abide by ETAS.