Subject: Re: Livefish.com.au: Shipment # 289662 for Order # 555516
Hi Allina and Livefish.com team,
Today, the Saratoga fish is dead.
From the day one I received this fish it was weak and not active and not feeling well. Last Saturday I have checked the water quality with local aquarium to ensure the water quality is good enough and it is perfect alright.
I have also bought the Hikari pellets for Carnivores and had feed few pellets but it did not eat at all.
There is no problem with the water filtration system as I also have other small fishes of Tetra along with Saratoga and they are doing fine.
I have already emailed my claim form for the dead prawns last Thursday, but I have not received any response from you yet.
This is my first experience buying fish online, Since Livefish.com.au is an expert online people in Australian I thought of buying with you guys. otherwise I would have not purchased this fish online..
I am a bit upset with Saratoga fish that is dead today. Could you please send me a new one Saratoga ASAP.